Who will do your work?

At the outset of each matter we will let you know in writing who will be dealing with your file.   Any subsequent changes of personnel will be notified to you.   We are committed to providing all our clients with a service of the highest quality.   To ensure an effective service we have a Complaints Procedure to attempt to resolve any difficulties which may arise.    Details of whom to contact in the first place should you encounter problems are set out in the Client Care Letter.    The partners of our firm are always pleased to discuss any suggestions you may have for improvement of our services.   If ultimately you feel that your complaint has not been resolved satisfactorily you may write to the Legal Ombudsman at P.O.Box 6806, Wolverhampton, WV1 9WJ.  If you make a valid claim against us for a loss arising out of work for which we are legally responsible, and we are unable to meet our liability in full, you may be entitled to claim from the Compensation Fund administered by the Council for Licensed Conveyancers (from whom details can be obtained).